Privacy Policy

Welcome to EGTRADE.

We understand your concern about how your personal information is used and shared
and we appreciate your trust that we will handle it carefully and responsibly.

We take your privacy seriously and take all necessary measures to protect your personal data.

Use and Protection of Your Information

Any personal information we receive will only be used to complete your order or inform you of our latest offers and products. You may contact us at any time if you wish to opt out of receiving promotional messages.
We will not sell or distribute your information to any third party without your consent.
It is important that you protect your password, computer, devices, and applications from unauthorized access. Make sure to sign out when using a shared computer.

What Personal Information Do We Collect?

We collect your personal information to provide and continuously improve our products and services.
The types of personal information we collect include:

Information You Provide to Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but this may limit your ability to benefit from some of our services.
Automatic Information: We automatically collect and store certain types of information about your interactions with our services, such as your interactions with content. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your browser or device accesses our services.
Information from Other Sources: We may receive information about you from other sources, such as updated delivery and address details from our shipping partners, which we use to correct our records and facilitate future deliveries.

How Do We Use Your Personal Information?

We collect your personal information to provide and continuously improve our products and services.
The types of personal information we collect include:

Purchasing and Delivering Products and Services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders and promotional offers.
Improving Our Services and Troubleshooting: We use your personal information to enhance functionality, analyze performance, fix errors, and improve usability.
Recommendations and Personalization: Your personal information helps us suggest features, products, and services that may interest you, and customize your user experience.
Legal Compliance: In some cases, we collect and use your personal information to comply with legal obligations, such as verifying identity and collecting vendor bank information.
Communication: We use your personal information to contact you through various channels
(e.g., phone, email, chat).
Advertising: We use your personal data to display interest-based ads for features, products, and services.
Fraud Prevention and Credit Risk: We use personal information to detect and prevent fraud and abuse and to protect our users and platform. We may also use scoring systems to assess and manage credit risks.

Cookies and Other Identifiers

To enable our systems to recognize your browser or device and provide and improve our services, we use cookies and other identifiers.

Third-Party Service Providers: We employ other companies and individuals to perform tasks on our behalf. Examples include fulfilling orders, delivering packages, sending mail and email, removing duplicate customer information, analyzing data, assisting with marketing, providing search results and links, processing payments, transmitting content, managing registration, evaluating credit risk, and providing customer service. These third parties have access only to the personal information needed to perform their functions.
Legal Requirements: We disclose account and other personal information when we believe disclosure is required by law or necessary to enforce our Terms of Sale and other agreements or to protect the rights, property, or safety of our users or others. This includes exchanging information with companies and organizations for fraud protection and credit risk reduction.

Aside from the above, you will receive notice when information about you might be shared
with third parties, and you will have the opportunity to choose not to share the information.

What About Advertising?

Third-Party Advertisers and External Links: Our services may include third-party advertisements and links to other websites and applications. Advertising partners may collect information about you when you interact with their content or services, including interest-based ads.
Using Third-Party Ad Services: We may provide companies with information that allows them to deliver more effective ads. We do not share your name or other directly identifying information. Instead, we use identifiers like cookies or device IDs, or hashed data derived from your email address using irreversible encryption.

What Information Can I Access?

You can access your personal information, including your name, address, payment options, profile settings, home preferences, favorite items, and order history, through the “Your Account” section on our website.

Your Privacy Controls and Preferences

If you have questions about how we collect and use your personal information, please contact us.

As mentioned above, you can choose not to provide certain information, though this may limit
access to some of our services.
You can add or update specific personal data, and we usually retain a copy of the prior version for our records.
If you do not want to receive marketing emails or other forms of communication,
you may adjust your preferences accordingly.
Most browsers and devices offer a Help feature that explains how to prevent your browser
or device from accepting new cookies, how to notify you when a new cookie is received,
or how to disable cookies entirely. Because cookies allow you to take advantage of
essential service features, we recommend leaving them enabled.
Blocking our cookies will limit your ability to use some essential features, such as adding
products to your cart or proceeding to checkout.
To browse our site without linking activity to your account, you can log outand disable cookies in your browser.
Additionally, where applicable by law, you may request access to or deletion of your personal information.

Are Children Allowed to Use Our Services?

If you are under 18, you may use our services only with the involvement of a parent or guardian.

Conditions of Use, Notices & Revisions

If you choose to use our website, your use and any privacy-related disputes are subject to this Privacy Policy and our Terms of Sale, including limitations on damages, dispute resolution, and the application of the laws of Egypt.