Warranty
Policy

Welcome to EGTRADE.

We are committed to high-quality standards and always strive to ensure customer satisfaction. Our warranty policy is designed in accordance with local and international consumer protection laws and ensures that you are protected in case of manufacturing defects.

We guarantee products sold on our platform for 14 days for returns or exchanges, or 30 days in case of damage, defects,
or if the product does not match its description on our website, in accordance with Egypt's Consumer Protection Law.
See more about our return and exchange terms.

Coverage and Warranty Scope

The warranty covers defects caused by manufacturing issues only and does not include
damage resulting from misuse.
The warranty duration indicated on the product page is provided by the manufacturer and
does not extend to our store except within our return and exchange period.
If the warranty duration is not mentioned, please contact us for clarification.
After the return/exchange period ends, you should contact the product manufacturer
or its official agents using the purchase invoice from our store.
Warranty services provided by manufacturers or their agents, including spare parts availability
repair time, and repair quality, are the responsibility of the respective brand.
Customers should contact the brand’s warranty service provider directly for complaints or inquiries.
Manufacturer warranty policies can be found in the user manual or the brand’s official website.
Customers must contact authorized service centers to request warranty services.
Warranty does not cover damages from unauthorized repair centers, natural disasters,
or strong physical impact.
Misuse or unintended use of the product is not covered.
Warranty starts from the purchase date and is non-transferable.
If a product is replaced during the 30-day return/exchange window,
the warranty restarts from the replacement date.

Warranty Conditions

The original purchase invoice or any proof of purchase must be retained to verify serial numbers and warranty periods.
If a warranty card is issued, it must be presented at service centers to follow up on claims.
Repairs or replacements under warranty do not extend or renew the warranty period.
In case of delayed warranty processing, customers may request compensation from the service provider per applicable laws. We are not responsible for such compensation.
The product must be in its original condition with all accessories, manuals, and packaging. Please refer to our return and exchange policy.

Warranty Claim Procedure

Customers must ensure that all information provided during the warranty claim is accurate.
Contact us within the return/exchange period via WhatsApp or email.
Provide clear photos and a video to show the defect or issue.
Submit all supporting purchase documentation.
Our technical department will assess the case within two working days
and provide appropriate solutions.
If a customer refuses to receive the product after warranty or return processing, we will store the item
for up to 30 days. After this period, the product will be discarded, and the customer will not be
entitled to any further claims or compensation.

Special Cases

All measuring devices, particularly those from brands such as UNI-T, Kyoritsu, Sanwa, Total, and Sola, are subject to the return or exchange period defined by the Egyptian Consumer Protection Law—specifically, 14 days from the date of receipt, or up to 30 days in cases of manufacturing defects.
We do not provide any extended warranty beyond this period. Our limited warranty responsibility does not reflect any deficiency in the quality or performance of these products, but is governed by the terms of our contractual agreements with the authorized distributors of UNI-T in Egypt.